Capture Connect Online Appeals
Transparency for property owners. Efficiency for government.
A case management portal with two-way messaging and document sharing that simplifies property value appeals for both sides.
Owners gain easy online filing, secure communication and real-time status updates. Assessment offices gain faster resolution, better organization and stronger audit trails through centralized data and automated workflows.
Leave behind
The old way of handling appeals.
Data silos
Case information scattered across systems, emails and paper files, leading to lost information, redundancy and hard-to-find data.
Poor communication
Decentralized, unshared workspaces that cause miscommunication inside the office and with the public.
Security risks
Gaps in encryption, access controls, audit trails and secure document sharing for sensitive information.
Manual reports
Routine document generation, task assignment and deadline tracking that take staff away from substantive work.
Leverage
What your office gains.
- Two-way controlled communicationBuilt-in messaging keeps public interactions professional, tracked and within record-keeping requirements, while residents get the notifications that matter to them.
- Faster settlementsOrganized case files speed review and decisions, and more settlements conclude informally.
- TransparencyOwners see real-time case status, related documents and next steps. Every action is time-stamped in an immutable audit trail.
Capture Connect Appeals has you covered
Features at a glance.
Simplified filing
Owners submit appeal forms and evidence (comparable sales, appraisals, photographs) through the portal, with no office visit or mailing.
Increased transparency
Owners check real-time status, see the documents the office has reviewed and understand next steps.
Secure, centralized communication
All correspondence with staff stays in one place, tied to the case file, more organized and secure than personal email.
Timely notifications
Automated reminders for submission deadlines, hearing dates and requests for more information.
Streamlined intake
Incoming appeals and documents are organized and indexed to the correct property file automatically.
Collaboration and review
Multiple assessors or board members review a case at once and share internal notes securely.
Faster case resolution
Automation and complete, organized case files speed decisions and increase informal settlements.
Audit trails and compliance
Every upload, note and message is time-stamped, creating an audit trail that helps defend decisions.
Online Appeals resources
Take the Online Appeals booklet with you.
Schedule a demo
See it in real time.
Book a live demo and a sales representative will walk you through Online Appeals and how it fits your office.
Capture Connect
Explore the Connect family.
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Property search, county maps, Census data and comparable sales for the public, on any device.
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