Capture Connect AI
AI Digital Clerk
AI chat. Live agents. Ticket tracking.
A complete citizen service platform that answers residents around the clock and works side by side with your staff.
AI Clerk answers residents instantly, around the clock, in website chat and by email. When a question needs a person, the conversation is handed to your staff with its full history attached, and every chat, email and phone inquiry is tracked as a ticket until it is resolved.
How it works
From first question to resolution.
Residents ask
By website chat, email or a phone call logged by staff, 24 hours a day.
AI Clerk answers
Using your office’s own documents, policies, forms and records.
Staff step in
When a person is needed, the conversation is handed off with its full history.
Tracked to resolution
Every request is a numbered ticket until it is resolved and closed.
Platform capabilities
Everything your office needs to serve the public.
AI Clerk is offered as one complete platform. Every office receives the full set of capabilities.
24/7 AI answers on the web and by email
AI Clerk answers resident questions in website chat and in your public inquiry inbox, guides owners through filings such as tax relief applications and address changes, and looks up records such as a parcel’s current value.
Live chat escalation
When a resident needs a person, the conversation goes to staff while the resident is still online. Waiting chats are assigned automatically, up to each person’s chat capacity.
Ticket tracking
Every chat, email and phone inquiry becomes a numbered ticket with a department, category, priority and assigned staff member, plus a summary, the AI’s answer, notes and files.
One history across every channel
Staff reply by email from the platform. The ticket number stays in the subject line, so replies thread back to the same ticket with the complete history.
Phone intake and contact verification
Staff file tickets for phone callers and verify them with a one-time code by email or text. AI Clerk drafts the answer for the caller’s inbox.
Service levels and performance dashboard
Set first response and resolution targets with SLA breach tracking. Report on open tickets, tickets resolved by AI, escalation rate and response times.
Knowledge Vault
Your office uploads the documents AI Clerk answers from, with version history and restore. Settings and message templates are office controlled, and every change can be undone.
Departments, roles and access control
Agents, Supervisors and Administrators, with department-level visibility. Channels and chat capacity are configurable per user.
See the impact
Clear statuses. Measurable results.
Staff work from My Tickets, Live Chats, Follow-ups and All Tickets views, and every request shows exactly where it stands.
- With AI
- Needs an agent
- Waiting for us
- Waiting on customer
- Resolved
- Closed
By resolving routine questions immediately and routing the rest to the right person with context, AI Clerk cuts repetitive phone calls, unanswered emails and walk-ins. The Resolved by AI and escalation rate figures show the impact.
Why E-Ring AI
Built on 25+ years of CAMA expertise.
AI Clerk was designed by a team that has served assessment and tax offices for more than 25 years, so it knows the questions residents ask and where the answers live.
Organized around assessment and tax office departments, such as Assessments, Collections and Personal Property.
Understands the questions residents actually ask: payment breakdowns, exemption eligibility, disputing a record or a parcel’s current value.
Guides property owners through filings such as tax relief applications and address changes, and hands complex cases to the right staff member.
See it work
AI Digital Clerk in action.
Product brochure
Take the AI Digital Clerk brochure with you.
Schedule a demo
See it in real time.
Book a live demo and a sales representative will walk you through AI Digital Clerk and how it fits your office.
Complete AI transformation for local government
