Technical support
25+ years of proactive support.
A great business application is incomplete without excellent support.
Our support team understands the pressures our customers face, from their work and from taxpayer expectations. Some tools are used only once a year, so we learn each customer’s workflows and tailor our support and materials to fit. We track every call, email and message to keep improving quality and training.
Get help
Three ways to reach us.
Phone support
Monday to Friday, 8:00 A.M. to 6:00 P.M. Eastern Time. For after-hours support, call ahead to schedule an appointment.
1-855-753-6236 or 678-240-2750
Web support, 24/7
Log in to Capture Insight with your username and password to submit support or feature requests.
Email support
Email esupport@ering-cad.com. We answer all email within two business days. For urgent issues, please call our hotline.
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